The Intelligence Behind RelativityOS

Ainstein Works While You Sell

An AI workforce that handles your texts, emails, underwriting, and customer service — so your agents spend every minute closing, not answering questions they've answered a thousand times before.

85%
Queries resolved
24/7
Always on
∞
Scales with you
Ainstein
// capabilities

What Ainstein Does

01
🧠

Underwriting Intelligence

Cross-references every carrier's knockout questions, height/weight charts, and declinable medications in seconds. Tells you exactly who approves, who declines, and why — while you're on the call.

Agent Only
02
💊

Live RX Pricing

Real-time GoodRx medication pricing by zip code. Corrects misspellings, identifies generics, flags brand-only drugs, and surfaces patient assistance programs — instantly alongside every UW assessment.

Live Data
03
💬

Client Chat

A knowledgeable agent available to your clients 24/7. Answers plan questions, explains benefits, compares carriers — always in your voice, always with your branding. Clients never wait for a callback again.

Client Facing
04
📱

Text Response

Monitors every incoming text like a vigilant employee. Reads the message, understands the context, and responds as a knowledgeable member of your team — in real time, around the clock.

Automated
05
📧

Email Intelligence

Reads incoming emails from clients in your database and crafts precise, knowledgeable replies — as your customer support team. Questions get answered before your agent even sees them.

Automated
06
🔁

Human Handoff

Ainstein handles 85% of all customer service — the routine, the repetitive, the after-hours. When a situation needs a personal touch, your agent is looped in immediately. Sell more. Service less.

Smart Routing
85%
of customer service — handled.
Your agents loop in only when it requires a human touch
// workflow

Built for Speed

01 —
Type a profile. Get an answer.
Trigger UW mode with a simple prefix. Ainstein cross-references every carrier instantly — no switching tabs, no PDFs, no hold music.
02 —
Medication pricing, live.
Include the client's meds and Ainstein pulls real GoodRx pricing by zip code alongside the UW result. Two answers. One query. Seconds.
03 —
Clients handled while you sleep.
Every text, every email — read, understood, and answered by Ainstein before you ever see it. Your clients never feel the gap.
04 —
You close. Ainstein handles the rest.
Your time is worth too much to be a customer service rep. Ainstein frees you to do the one thing that actually grows your book.
uw.ainstein.fyi — agent session
agent → UW-37075-Carol, F 55, Type 2 diabetes, HBP, metformin, Januvia, lisinopril, 5'6" 195lbs ✅ APPROVED — Iron Health: Type 2 insurable, HBP not a knockout ❌ DECLINED — Allstate STM: Q2 diabetes + Januvia declinable ✅ APPROVED — Enroll Prime GI: Guaranteed issue ⚠️ REVIEW — UHC Tri-Term: Standard 1 rate-up, M7/M8 review ❌ DECLINED — Manhattan Life: Januvia declinable ✅ APPROVED — OneShare: GI, 24-month pre-ex exclusion RX PRICING — 37075 Metformin 500mg ............... $4 — $18 Januvia 100mg ............. $500+ brand only Lisinopril 10mg ................ $2 — $25 ainstein →
// the team

Two Ainsteins. One Mission.

Agent Use Only

UW Ainstein

Underwriting Intelligence
  • Full carrier eligibility matrix in seconds
  • Knockout question cross-referencing across all carriers
  • Live GoodRx medication pricing by zip code
  • Height/weight chart assessment built in
  • Flags declinable medications before you submit
  • Recommends best routing for every client profile
Client Facing

Client Ainstein

Customer Intelligence
  • Answers plan and benefit questions 24/7
  • Responds to texts as a member of your team
  • Monitors and replies to client emails intelligently
  • Handles 85% of all inbound customer service
  • Always speaks in your voice and your brand
  • Escalates to you only when a human touch is needed